Refund & Cancellation Policy

Last Updated: August 8, 2026

1. Confirmation & Retainer Deposits

To officially secure a date for photography, videography, or creative production services, clients are required to complete a retainer booking deposit. This deposit secures our creative crews and equipment exclusively for your event, and we turn down other booking enquiries for that date. Therefore, retainer booking deposits are generally non-refundable except as explicitly detailed in this policy.

2. Project Cancellation by the Client

If the client decides to cancel a project after confirmation, the cancellation terms are governed by the timeline of the notification:

• Early Cancellations: If cancellation occurs well in advance of the scheduled shoot (e.g., more than 30 days before), the advance deposit remains non-refundable, but no further milestone payments will be due.
• Late Cancellations: If cancellation occurs shortly before the shoot (e.g., within 7-14 days), the client may be liable for any third-party production costs already incurred (e.g., venue permits, travel bookings, crew retainer fees).

All cancellations must be requested in writing via email to support@fliqaindia.com to be valid.

3. Rescheduling

We understand that plans can change. If you need to reschedule your shoot or event:

• Availability Check: Rescheduling is subject to our creative team's availability on the new date.
• Notice Required: A minimum notice is required to transfer your booking retainer to a new date without administrative fees. Late reschedule requests may incur fee adjustments to cover pre-booked crew allocations.
• Rate Adjustments: If you reschedule your event to a future season or year, prices may be adjusted to align with our active rate card for that period.

4. Force Majeure & Unavoidable Circumstances

In the event of a Force Majeure occurrence — such as government-mandated lockdowns, natural disasters, severe weather emergencies, or sudden illness — both parties will make a good-faith effort to reschedule the event. If rescheduling is impossible due to the nature of the event (e.g., a time-sensitive corporate launch or event that cannot be repeated), we will refund all milestone payments received, minus the initial retainer and any verified, non-recoverable third-party costs already paid out.

5. Refund Processing

In rare circumstances where a partial or full refund is approved by our management team:

• Refunds are processed back to the original payment method or via bank transfer, as agreed.
• Typical processing and settlement times for refunds range from 7 to 10 business days after formal written approval.
• Any transaction charges or processing fees levied by payment gateways are non-refundable.

6. Contact Us

To submit a cancellation, reschedule request, or enquire about a refund, please contact us: